Oper8 Global Support & Knowledge Base
Emergency Fibre Repairs
Mark Owen
Good afternoon
We have just been advised by one of our carriers that they will be carrying out Emergency Fibre Repairs to resolve an issue currently impacting some of their customers. The outage is scheduled for:
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Reference:
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Oper8 #CHN-48
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Event Start Date/Time:
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Thursday 17 December 2015 at 00:01 (AEST)
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Event End Date/Time:
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Thursday 17 December 2015 at 06:00 (AEST)
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Location of Work:
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Springfield, QLD
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Customer Impact:
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Customers may experience a loss of services of up to 5 hours during this period.
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Maintenance Details: Emergency fibre repair works will be performed in the area of Springfield (QLD) to resolve a network fault which is currently impacting customer services. These works are scheduled to take place tomorrow (Thursday) morning between midnight and 6am AEST. However, a contingency date of Friday the 18th between midnight and 6am is in place in the event that the cable installation works are not completed in a timely manner. Oper8 services may be impacted for up to 5 hours within the maintenance window.
Should you have any queries please do not hesitate to contact the Oper8 Support Desk on 1300 51 62 88, email at supportdesk@oper8.com.au or via our Support Desk and Knowledge Base Portal at http://support.oper8.com.au/helpdesk.